Frequently Asked Questions
A few quick answers to questions you may have. Can't find what you are looking for?Contact us!
What types of flowers do you offer?
We use a large variety of fresh, seasonally grown flowers sourced from local flower farms as well as American Grown Flowers from various parts of the US. We feel it is imperative to support US farmers and to know where each blooms comes from.
Do you deliver flowers?
Yes! We do offer local delivery: FREE delivery in Santa Clara County (with a $45 minimum order). Deliveries outside this area available with a $15 charge.
How can I place an order?
You can place an order directly through our website or email directly to heidi@floralstorybyheidi.com.
Can I customize a flower arrangement?
We will do our best to include any specifically requested blooms and colors-themes. Often, our clients trust us to create beautiful and custom Designer's Choice pieces, rather than the usual boring catalog style to pick from online. Please use the contact form to place your order!
Do you offer same day delivery?
Unfortunately we do not offer same-day delivery. We can deliver within 3 days of your order!
How should I care for my flowers once I receive them?
To keep your flowers fresh, change the water every two days, trim the stems, and keep them away from direct sunlight and heat sources.
What payment methods do you accept?
We accept major credit cards, PayPal, and Venmo.
Can I add a personalized message to my order?
Yes, you can add a personalized message during the checkout process, and we'll include it with your floral arrangement.
Do you provide floral arrangements for events and weddings?
Yes, we specialize in floral arrangements for weddings, corporate events, luxury picnics, proposals, and other special occasions.